How do I view a ticket? |

Viewing a ticket

To view a ticket, you can open it from your “my tickets” tab or from the “tickets” sub-section, using the blue eye icon.

Clicking the eye icon gives you a quick overview of the ticket and lets you edit some of its details.

You can also reach a ticket through the “patient” record. Search for the patient by typing their name in the search bar on the home page.

Open the patient record using the blue eye icon.

Click the “service user’s tickets” tab to see their tickets.

To see a patient’s previous tickets, click “edit” and then “previous tickets”.

The “previous tickets” button shows the number of tickets relating to this patient.

After clicking “previous tickets”, you can see the patient’s other tickets and browse and open their details.