Recording users' different pathways
Users are monitored as part of a support path.
Each user may have several paths, depending on the different referents and/or the organization of the service.
Similarly, a support pathway may concern several users: it may involve a single user, an entire family or a group of people.
Characterizing pathways
Pathways are associated with social issues: they indicate “what is addressed” in the pathway.
The pathway can also be located in space: at a user’s home or an arbitrary address, and/or at a service.
It is also possible to enter a requester, the origin, the opening date of the course, etc.
Record exchanges
Each exchange with the user can be indicated in the path, so that it is possible to know the history and content of these different moments.
Users can record different types of exchange: appointments at home, interviews in the salon, a simple call, or meetings. These types of exchange are configured by administrators, who can also activate or deactivate the form fields required for each type.
List actions implemented
The various exchanges enable you to build support actions: work on a CV, apply for social assistance, set up a follow-up, and so on.
For each action, it is possible to associate or generate documents: results of CV work, social mandate documents, etc. It is even possible to generate pre-filled assistance application forms!
The objectives and results of each action can also be entered.